Workforce Scheduling Analyst

Job Summary

Overseeing daily employee schedules, the full-time Workforce Scheduling Analyst will manage staffing levels, monitor service performance, and collaborate with real-time analysts to optimize patient contact experiences in a hybrid remote environment.

Key Responsibilities

• Manage daily employee schedules to ensure adequate staffing and optimize service level performance
• Analyze key performance indicators and collaborate with operations teams to meet service level targets
• Work with real-time analysts to monitor queues and execute actions to mitigate service disruptions

Required Qualifications

• Bachelor's degree in Business, Operations Management, or a related field preferred
• 1-3+ years of experience in workforce management or scheduling, preferably in a call center or healthcare environment
• Strong understanding of workforce management principles and methodologies
• Proficiency with workforce management software and scheduling tools
• Excellent analytical and decision-making skills