Workforce Scheduling Analyst
Job Summary
Analyzing contact center workload and optimizing scheduling plans, the full-time Workforce Scheduling Analyst II will develop staffing schedules and evaluate performance metrics to meet business objectives in a 100% remote role.
Key responsibilities
- Develops staffing schedules to maximize resource efficiency and meet customer demand
- Analyzes contact center patterns and evaluates key performance metrics to identify areas for improvement
- Maintains accurate records of staff schedules and prepares reports on contact center effectiveness
Required qualifications
- Bachelor's degree required
- 2 - 4 years of related experience or equivalent knowledge and skills
- Experience in workforce management and scheduling analysis preferred
- Ability to prioritize and manage time effectively
- Proficiency in analyzing data related to contact center operations
Complete Job Description
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