Workforce Scheduling Analyst
Job Summary
Analyzing contact center workloads, the full-time remote Workforce Scheduling Analyst II will develop staffing schedules, evaluate performance metrics, and optimize scheduling plans to meet business objectives.
Key responsibilities
- Develop staffing schedules to maximize resource efficiency and meet customer demand
- Analyze contact center patterns and evaluate key performance metrics to identify areas for improvement
- Maintain accurate records of staff schedules and prepare reports on contact center effectiveness
Required qualifications
- Bachelor's degree required
- 2 - 4 years of related experience preferred
- Equivalent experience in workforce management may be considered
- Ability to prioritize tasks and manage time effectively
- Experience in analyzing data and making data-driven recommendations
Complete Job Description
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