Workforce Services Supervisor

Job Summary

Providing leadership and supervision to Workforce Analysts, the full-time remote Workforce Services Supervisor will oversee workflow management, maintain performance tracking, and support disaster survivors while ensuring compliance with service level agreements.

Key responsibilities

• Supervise the workforce management team and delegate workflow to meet project deadlines
• Create and maintain workforce monitoring schedules to support business operations
• Monitor call volume and staffing data, ensuring adherence to quality and performance standards

Required qualifications

• Bachelor's degree in a relevant field and 3+ years of professional experience, or equivalent combination of education and experience
• Must be a US Citizen and able to pass a Federal Government clearance
• Availability to work an eight-hour shift, 5 days per week between 6:30 AM and 2:30 AM EST, including weekends
• Proficient in Genesys and MS Excel
• Must reside in the Continental US and have a private, secure work area with adequate internet connectivity