Workforce Support Specialist

Job Summary

A company is looking for a Support Specialist, Workforce.

Key Responsibilities

• Respond to technical support tickets and manage personal queue of customer tickets
• Assist customers with troubleshooting and understanding payroll integration functionality
• Document software defects and escalate issues to management as needed

Required Qualifications

• Previous background with Payroll and HR Systems
• High attention to detail and Excel knowledge
• Flexible and adaptable to client and team needs
• Strong technical aptitude with experience across multiple platforms
• Familiarity with restaurant management and labor scheduling is preferred