Workload Allocation Coordinator

Job Summary

A company is looking for a Workload Allocation Coordinator to support contact center operations.

Key Responsibilities

• Manage and improve the workload allocation and tracking process for contact center operations
• Support workload forecasting and real-time allocation across supported contact centers
• Monitor operational metrics and develop reports to improve resource utilization

Required Qualifications

• Bachelor's degree
• Minimum 3 years of experience in operations, workforce coordination, or workload management
• Experience in collecting and analyzing operational data for decision-making
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• U.S. citizenship required