Workplace Solutions Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative for their Workplace Solutions department.

Key Responsibilities:

• Resolve customer and agent inquiries, solve problems related to policies
• Consult effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing, and other general service related requests
• Utilize multiple system platforms to conduct research, identify processes, and review prior transactions to make sound decisions and recommendations to customers

Required Qualifications:

• High school diploma or equivalent required
• One or more years of general working experience preferred providing consultative service support within a high volume, complex environment
• Associates degree or progress towards the completion of Bachelor's degree preferred
• Personal Lines or Property and Casualty license may be required for this role
• If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired