Xfinity Home Supervisor

Job Summary

A company is looking for a Supervisor, Xfinity Home.

Key Responsibilities

• Lead recruitment, selection, and supervision of support representatives
• Manage daily workflow for inbound calls, tickets, and chats related to technical support
• Resolve escalated technical challenges and provide feedback for continuous improvement

Required Qualifications

• Bachelor's Degree preferred, or a combination of coursework and experience
• 2-5 years of relevant work experience in a supervisory role
• Experience in managing high-volume call center operations
• Technical expertise in home security products and services
• Ability to work flexible hours, including nights and weekends