XM Care Representative

Job Summary

A company is looking for an XM Care Representative (Retention).

Key Responsibilities

• Engage with customers to identify and resolve issues related to provisioning, billing, and service concerns
• Promote Xfinity Mobile products and services while ensuring a high-quality customer experience
• Utilize multiple systems to manage customer service orders and maintain accurate documentation

Required Qualifications

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to work flexible schedules, including nights and weekends
• Technical knowledge to troubleshoot customer issues effectively
• Understanding of sales compensation plans and goals