Yard Advisor

Job Summary

A company is looking for a Yard Advisor to provide customer service and expertise in lawn and garden care.

Key Responsibilities

• Provide high-level customer satisfaction through timely issue resolution and professional communication
• Learn the product and lawn science to effectively communicate with customers
• Answer customer inquiries via phone, email, and SMS regarding lawn care plans and services

Required Qualifications

• Knowledgeable in lawns and gardens
• Previous customer service experience, preferably with phone and email interactions
• Ability to thrive in a fast-paced and ambiguous environment
• Understanding of time sensitivity for issue escalation
• Exhibit a customer-centric mindset and willingness to learn