Zendesk Admin Manager

Job Summary

A company is looking for a Zendesk Admin Manager to lead the design, governance, and optimization of their Zendesk platform.

Key Responsibilities

• Serve as the primary owner and architect of the Zendesk platform, ensuring it meets business needs
• Drive the CX systems strategy, aligning Zendesk workflows with operational objectives and patient experience goals
• Oversee all Zendesk configurations and lead initiatives for operational excellence across departments

Required Qualifications

• 5+ years of experience in a Zendesk Admin or Systems Management role
• Deep expertise in Zendesk configuration and management in a healthcare or regulated environment
• Proven leadership experience in mentoring junior admins or analysts
• Familiarity with healthcare operations and HIPAA-compliant workflows
• Proficient in Zendesk Explore and data governance practices