Zendesk Administrator

Job Summary

A company is looking for a Zendesk Admin - Operational Excellence to manage and enhance their Zendesk environment for improved operational efficiency.

Key Responsibilities

• Manage day-to-day Zendesk tasks, including building views, macros, triggers, and automations
• Collaborate with the Zendesk Administrator to propose and implement workflow updates and system enhancements
• Partner with Support, Operations, and Compliance teams to ensure alignment with pharmacy regulations and compliance standards

Required Qualifications

• 2+ years of hands-on experience with Zendesk or a similar CX platform
• Familiarity with support operations in pharmacy, healthcare, or regulated call center environments
• Experience with workflows within BestRx or similar pharmacy management software
• Understanding of pharmacy compliance, HIPAA, and call center best practices
• Analytical mindset with experience in data analysis tools like Zendesk Explore or Excel