Zendesk Administrator

Job Summary

Managing the core contact center technology environment, the contract Zendesk Administrator will perform system administration and configuration, focusing on optimizing Zendesk and other platforms while collaborating with cross-functional teams in a hybrid work setting.

Key responsibilities

• Perform system administration and configuration for Zendesk, ensuring optimal performance
• Manage and maintain other contact center platforms, including Decagon and Amazon Connect
• Lead planning and execution of technology projects from initiation to completion

Required qualifications

• 2+ years of experience in system administration for a contact center environment
• Strong technical aptitude and ability to learn new software systems quickly
• Experience managing multiple technical projects independently
• Understanding of contact center workflows and key performance indicators (KPIs)
• Excellent collaboration skills for working with diverse departments