Zendesk Administrator II

Job Summary

A company is looking for a Zendesk Administrator II located in Buenos Aires, Argentina.

Key Responsibilities

• Coordinate with the Operations Strategy team to plan and execute changes to the customer-facing Zendesk instance
• Serve as a trusted partner for Zendesk experts, prioritizing requests and bug alerts from stakeholders
• Create and maintain Zendesk-related SOPs and analyses to support strategic decision-making

Required Qualifications

• 2-4 years of experience in Business Intelligence, Business Operations, or Zendesk System Administration
• BA, BSc, Master's, or equivalent certification in a relevant field
• C1 fluency or higher in English required
• Prior experience managing or supporting a Zendesk instance
• Certification as a Zendesk Administrator is strongly preferred