Zendesk Operations Coordinator

Job Summary

A company is looking for a Zendesk Coordinator to manage operational tasks related to the Clinical Delivery Management ticketing system.

Key Responsibilities

• Triage and categorize incoming tickets to ensure accurate assignment and reduce delays
• Analyze ticket trends and develop action plans to address operational issues
• Collaborate with cross-functional teams to maintain smooth day-to-day operations

Required Qualifications

• Bachelor's degree in Health Informatics, Information Systems, Business Operations, or related field (preferred)
• Experience with Zendesk or similar ticketing systems (required or strongly preferred)
• Proficiency in Microsoft Office or Google Workspace
• Experience with analytics and visualization tools such as Tableau, Lightdash, or Redash
• Strong organizational and time-management skills