Experienced. Position Type. Full Time. Education Level. 4 Year Degree. Job Category. Training. Company Overview:
At Company , we strive to bring joy and engagement into every classroom. . Every day, we reach students through our learning platforms on Company. .com and Flocabulary.
. This is what you do the majority of your time in this role. Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases. Document and record all activity and communication with customers in accordance to both internal and external security standards.