Senior Manager, Internal Communications and Change Management Posted Yesterday Full time R16560 This role is responsible for the creation and execution of internal communication plans for two sub-units within the Software & Analytics business. This person will also support the General
Requirements gathering, data modeling, API integration, and specifications for new web based applications. Knowledge of Contact Center specific reporting metrics, SLAs and data elements. 10 or more years of technical and project management experience.
Competitive personality & an internal motivation - You need to have a drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals. .
Time efficiency & technology skills - Be efficient with yours and your customer's time.
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