Telecommute Job Postings : Freelance : Telecommuting : Employment : Telecommute - VirtualVocations.com https://www.virtualvocations.com/ VirtualVocations offers a unique service to those who are looking for high quality, credible, work from home positions. Remote Customer Experience Analyst https://www.virtualvocations.com/job/remote-customer-experience-analyst-461396.html A customer service provider needs applicants for an opening for a Remote Customer Experience Analyst. Candidates will be responsible for the following: Reviewing customer satisfaction and other operational metric results on a daily/weekly/monthly basis Analyzing qualitative and quantitative data and identifying performance improvement opportunities Coordinating data feeds with Operations to provide data for analysis Required Skills: Up to 10% travel may be required Bachelor’s degree in related field from a four-year college or university Two to four years related experience preferred Analytical thinking and analytic aptitude; ability to apply quantitative data analysis techniques to improve work processes Strong attention to detail All other requirements necessary for this position 461396 Telecommute Customer Service Professional https://www.virtualvocations.com/job/telecommute-customer-service-professional-454725.html A business management solution company is seeking a Telecommute Customer Service Professional. Candidates will be responsible for the following: Serving as a liaison between customers and clients Assisting with orders, account questions, billing, service cancellations and other inquiries Identifying customers’ needs and using knowledge database to recommend solutions Qualifications for this position include: Previous Customer Service Experience preferred (not required) Excellent verbal and written Communication skills required Strong interpersonal and problem solving skills Desktop Computer or Laptop Computer Windows 7 (32 & 64 bit), Windows 8, 8.1 or Windows 10 POTS hardwired or digital phone line All other technical requirements necessary for this position 454725 Remote Healthcare Customer Service Representative https://www.virtualvocations.com/job/remote-healthcare-customer-service-representative-460373.html A home-agent contact center is searching for a person to fill their position for a Remote Healthcare Customer Service Representative. Individual must be able to fulfill the following responsibilities: Consistently display professional and courteous service skills Manage multiple tasks in accordance with directed timelines Initiate automated or live outbound phone calls to Veterans Applicants must meet the following qualifications: At least one year experience in a high volume customer service role Experience using Microsoft Office products and the Internet Experience in the healthcare industry Knowledge of call center dialer systems 460373 Virtual Bilingual English and Spanish Patient Communication Specialist and Scheduler https://www.virtualvocations.com/job/virtual-bilingual-english-and-spanish-patient-communication-specialist-and-scheduler-438323.html A health care call center has an open position for a Virtual Bilingual English and Spanish Patient Communication Specialist and Scheduler. Individual must be able to fulfill the following responsibilities: Being the first point of contact for patients Scheduling appointments, verifying insurance, completing pre-certifications, and making referrals Focusing solely on working with patients to obtain complete and accurate information Qualifications for this position include: Excellent communication skills, customer service skills and phone etiquette Minimum 2 years recent experience in medical-oriented scheduling environment Must be adept at handling large call volumes, preferably with use of VOIP call systems Working knowledge of the following systems: EPIC/Cerner and/or PHS Must be able to efficiently schedule radiology and diagnostic procedures Experience with basic insurance guidelines 438323 Virtual Bilingual German or Spanish Customer Escalations Representative https://www.virtualvocations.com/job/virtual-bilingual-german-or-spanish-customer-escalations-representative-457613.html A hotel search platform is searching for a person to fill their position for a Virtual Bilingual German or Spanish Customer Escalations Representative. Core Responsibilities of this position include: Providing phone support to customers and hotel partners Answering general questions about how we work and assist customers with using our app Resolving customer issues in the first contact, only escalating the ticket when is appropriate Applicants must meet the following qualifications: Native or Full professional fluency in German or Spanish At least one year of high-volume call center experience in a metric-driven environment is required Tech-savvy and proficient with iPhone and Android A strong track record of delivering exceptional customer service at a customer-oriented business Comfortable being empowered to make decisions and a strong understanding of financial implications All other requirements necessary for this position 457613 Telecommute Senior Application Client Communication Specialist https://www.virtualvocations.com/job/telecommute-senior-application-client-communication-specialist-457017.html A financial products and services provider has a current position open for a Telecommute Senior Application Client Communication Specialist. Individual must be able to fulfill the following responsibilities: Answer client inquires, research and troubleshoot, solving complex client problems and raise to the appropriate group Develop and maintain a working knowledge of the issues unique to assigned clients Create clear and detailed documentation for Clients, Development, Professional Services and Management Qualifications Include: Ability to travel (10-15%) upon request required High School Graduate required, Bachelor's Degree in Business, Finance or related field preferred Minimum three years work-related experience required, preferably in the credit industry Strong experience and/or knowledge of Microsoft Excel, Word, and PowerPoint required Knowledge of and experience working with the credit processing platform, VisionPlus, is a very big plus 457017