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Customer Engagement Specialist
Key Responsibilities: Provide technical support via phone, chat, and email for IPTV and Internet services Perform troubleshooting and follow-up testing to resolve customer issues Act as the primary support liaison between the company and residential
Remote Fraud Support Representative
their financial institutions when necessary Participating in various group meetings, including team meetings and quality review sessions Required Qualifications A minimum of 1 year of customer service experience, either customer-facing or phone/chat...support Commitment to work an assigned schedule in a 24/7 contact center environment, including nights, weekends, and holidays Reliable, high-speed internet service with specified download and upload speeds A quiet and confidential workspace with
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