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Portal Operations Specialist
Qualifications: Reliability and responsiveness during working hours Strong organizational and time management skills Experience with spreadsheets and content editing Ability to work independently with a problem-solving mindset Prior experience in eCommerce
Portal Operations Specialist
accuracy Maintain and monitor existing site offers to ensure content is current and accessible Create compelling new offers for each brand onboarded by the sales team Required Qualifications Experience with Salesforce is a plus Prior experience in eCommerce
Customer Experience Specialist
Key Responsibilities Address Retailer inquiries through various communication channels with a positive and empathetic tone Provide detailed information about products, services, and policies while documenting all interactions for internal communication...Collaborate with internal teams to resolve complex Retail requests and monitor trends for improvement opportunities Required Qualifications High school diploma or equivalent 1+ years of experience troubleshooting customer issues Experience with
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Number Management Specialist
Key Responsibilities: Manage and maintain telephone numbering resources, including allocation and inventory in the internal database Ensure regulatory compliance with telecommunications numbering regulations and submit reports to authorities Provide...technical support to internal teams and external partners regarding numbering resources Required Qualifications: Bachelor's degree in Telecommunications, Information Technology, or a related field 2-5 years of experience in telecommunications or
Customer Success Specialist
Key Responsibilities Manage customer relationships to ensure satisfaction and retention Assist customers in utilizing products effectively to achieve their goals Collaborate with internal teams to address customer needs and feedback Required Qualifications
Customer Service Specialist
Key Responsibilities Assist customers with profile account set-up via phone, email, and chat Provide guidance on using the platform through various communication channels Collaborate with internal departments to address customer needs and perform
Customer Service Representative
Key Responsibilities Handle inbound customer inquiries professionally and effectively Document all customer inquiries accurately and meet department standards Collaborate with internal teams to resolve customer issues and maintain confidentiality
California Licensed Customer Care Rep
referrals and verify orders, including insurance verification and pre-certifications Build equipment orders and provide product support to improve patient care Coordinate delivery of services and facilitate communication between patients, providers, and internal
Customer Service Representative
Key Responsibilities Ensure high levels of customer service and accuracy for plan benefits Evaluate communications from members and providers, processing requests accordingly Act as the primary contact for plan benefit questions for internal and external
Customer Success Manager
a portfolio of 60-75 accounts, overseeing customer onboarding and product adoption Develop and execute customer success plans, identifying churn risks and tracking progress Collect customer feedback to advocate for their needs and collaborate with internal
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