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Workforce Data Analyst
Key Responsibilities Monitor real-time call volume, service levels, and staffing adherence Analyze contact center performance and recommend schedule changes Perform Workforce Management duties including scheduling and data entry updates Required...entry skills required
Workforce Data Analyst
Key Responsibilities Monitor real-time call volume traffic, service levels, and staffing adherence Analyze contact center performance and recommend schedule changes based on trends Perform Workforce Management duties including scheduling and data...ability to analyze data to formulate business recommendations Accurate data entry skills required
Customer Experience Representative
issue resolution Required Qualifications High school diploma or equivalent 3 or more years of customer service experience Experience in a call center environment for at least 1 year Proficient computer skills and ability to learn new software Data...entry/typing skills of 30 WPM
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Supply Chain Analyst
planning and operations Track and analyze performance metrics for service parts and work orders Extract and analyze data from multiple sources to inform decision-making Required Qualifications Bachelor's Degree required 4-5 years in supply chain, operations..., or data management with proven analytical skills Prior experience with inventory planning, forecasting, or supply parts operations Preferred: IFPSM Certified Supply Chain Professional or similar certification Experience supporting financial/inventory
