Remote Help Desk Jobs

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  • Technical Support Engineer - Pacific Time

    in observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes, and general enterprise open source technology Proficient in troubleshooting process and researching skills Experience with CRM software, help...desk software, and remote support tools Experience delivering client-focused solutions to customer needs Strong listening, problem-solving, and communication skills

  • IT Product Support Supervisor - Nationwide

    Implement and oversee work processes based on management definition Required Qualifications: Bachelor degree in business administration, computer science, or other field related to functional work or role with 5 or more years of experience as a service desk.../help desk manager OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience Strong analytical and problem-solving skills required Experience with task scheduling and resource assignment

  • Customer Success Specialist - Nationwide

    troubleshoot issues Assist with project management for implementation projects Support operational needs of the client services team Required Qualifications: 4+ years of relevant professional experience in education or edtech 2+ years experience using a help...desk/ticketing system Proficiency with Google workspace (Google suite) and spreadsheet tools Entrepreneurial spirit and drive Living in the US with legal ability to work without Visa sponsorship

  • Technical Consulting Director - Multiple Locations

    technical professionals Experience building a successful Technical Consulting Team and familiarity with generative AI, LLMs, and Business Intelligence and Analytics solutions Experience managing projects utilizing an agile methodology and implementing help...desk platforms Basic knowledge of utilizing APIs or similar technology to integrate customer systems with implemented solutions

  • Business Analyst - Nationwide

    Collaborate with Agency stakeholders for website requirements gathering, product demonstration and feedback collection Develop and maintain requirements documentation Create and maintain knowledge-based documents used within the Agency's Customer Help...Desk Required Qualifications: Bachelor of Science in business analysis, business administration, IT, or any related field Experience working in an agile environment (nice to have) Business analysis experience Clearance Requirement: Public Trust

  • Field Operations Support Specialist - Nationwide

    of contact for technical assistance Monitor and respond to technology-related requests Perform remote troubleshooting and provide solutions Required Qualifications: Associate's degree in computer science or related field Proven experience in a help...desk or customer support role Working knowledge of office automation products, databases, and remote control Hands-on experience with diagnosing and resolving basic technical issues CompTIA A+ Certification, preferred

  • Support Specialist - Nationwide

    A company is looking for a Support Specialist to provide technical customer support to members, partners, and staff using a help desk system and customer-facing calls....Key Responsibilities: Triage incoming help tickets, escalated support calls, and live chats for company Company software and products Provide professional customer service and technical support to company Company members, partners, and staff Contribute

  • Service Desk Team Lead - Nationwide

    A company is looking for a Service Desk Team Lead....Key Responsibilities: Oversee handling of incidents, service requests, and inquiries through various communication channels Monitor and manage the service desk ticket queue to ensure timely resolution and adherence to service level agreements Facilitate

  • Technical Support Specialist - Nationwide

    assign issues with React/PHP-based applications to the engineering team Create clear and detailed product documentation for end users and support staff Required Qualifications: High School diploma required, Associate's Degree preferred 5-6 years of Help...Desk/Customer Service experience 5-6 years of experience writing user-facing documentation Prior experience in the commercial lending industry Knowledge of Jira & Confluence or similar ticketing systems and knowledge bases

  • Tax Consultant - Nationwide

    Key Responsibilities: Connect eligible participants to the electronic tax filing service and assist with completing their tax returns Provide help desk support for participant queries and issues with electronic tax filing Navigate resources, resolve