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Director of Customer Support
Key Responsibilities Lead and scale a high-performing, globally distributed support team Develop and own a support tooling strategy to enable proactive and personalized support experiences Use support trend data to influence product development and
Remote Business Analyst
Mathematics, Business, Analytics, Statistics, or a similar field 3+ years of experience in business analysis, data analysis, or similar roles Advanced Excel skills, including complex formulas and pivot tables Proficient in Alteryx, Tableau, SQL, and Python...Experience with cloud data platforms such as AWS Redshift or similar
Director of Customer Success
Key Responsibilities Define and execute customer success strategy and operational plans Develop data-driven playbooks for cross-sell and expansion opportunities Build and lead a high-performing Customer Success team while maintaining customer retention
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Senior Manager, Customer Success
Key Responsibilities Lead and manage a team of Technology Planning Project Managers, providing guidance and support Assess current business capabilities and identify gaps through data-driven analysis Develop business capability plans and collaborate
Customer Success Representative
respond to client support requests, providing resources and assistance across product offerings Collaborate with cross-functional teams to manage and resolve customer issues and ensure adherence to service level agreements Assist with client onboarding, data...audits, and the development of support procedures and knowledge base content Required Qualifications Desire to work in a dynamic environment for a growing hospitality SaaS company Bachelor's degree preferred Intermediate proficiency in Microsoft
Senior Client Account Analyst
Key Responsibilities Oversees client operations and administration support, resolving complex operational issues Analyzes data to develop servicing agreements and negotiates operational requirements Communicates with clients and service providers
Senior Client Account Analyst
Key Responsibilities Oversees and manages client operations and administration support activities throughout the client life cycle Analyzes data to develop and negotiate operational servicing agreements and facilitates resolution of complex operational
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