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Technical Support Analyst
system Participate in rotational technical support coverage and assist community members with technical inquiries Required Qualifications 2+ years of experience in a client-facing technical support or help desk environment Understanding of the software...development cycle Experience in a self-directed work environment Ability to research and provide solutions to client problems Familiarity with tools such as Zendesk, Kabana, Excel, Jira, and Confluence is helpful
Senior 3D Product Manager
Collaborate with engineering to design and launch market-leading 3D geospatial products Organize market research and customer feedback to enhance product offerings and developer experience Required Qualifications 8+ years of product management or 3D development...experience, preferably in technical software projects Strong experience in delivering software for developers; prior software development experience is a plus Ability to combine product strategy with customer input and market feedback Technical education
Customer Success Manager
Key Responsibilities: Guide new clients through the onboarding process and provide comprehensive training on software and services Develop and maintain strong relationships with clients, acting as a strategic advisor and managing account renewals
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Strategic Customer Success Manager
or cybersecurity Demonstrated success in onboarding and guiding customers through value realization Experience with enterprise clients and managing complex technical relationships Proficiency with major cloud platforms and understanding of secure software...development practices
Biomedical Software QA Consultant
Key Responsibilities Oversee development, testing, validation, and documentation of biomedical software for regulatory compliance Provide technical expertise throughout the Software Development Life Cycle (SDLC) Act as a quality and regulatory consultant
Senior Full-Stack Engineer
design and product owners Use monitoring and instrumentation to evaluate code success and maintain quality Work in an agile, data-driven environment, taking ownership of features from requirements gathering to delivery Qualifications 3-5 years of software...development experience Experience with web-based products and collaboration with designers and product managers Expertise in modern JavaScript frameworks, particularly React, Node.js, and GraphQL Strong experience with API development and scalable
Strategic Customer Success Manager
Management in the software or cybersecurity industry Experience with enterprise clients and managing complex technical relationships Proficiency with major cloud platforms and understanding of cloud-native security architectures Strong knowledge of secure software...development lifecycle (SSDLC) and DevSecOps practices
Senior Software Engineer
efforts Monitor IT infrastructure and applications to ensure efficiency and reliability Required Qualifications Bachelor's Degree in Information Technology or Computer Science, or 4 additional years of relevant experience 5 years of experience in software...development and software architecture/design Ability to work shifts between 6:00pm - 6:00am, including weekends and holidays Knowledge of programming languages such as JavaScript, C, and Python Familiarity with cloud technologies and database technologies
Support Specialist
success Required Qualifications 2-3+ years of experience in a Sales or customer-related position Proven track record in a similar role Prior experience in a SaaS or technology-related field is preferred Strong understanding of SaaS solutions and software...development concepts Self-starter with a strong sense of initiative
Customer Success Manager
Communications, or related field 5+ years of experience in customer success or account management in the legal sector Experience with Practice Management Systems, such as Casepeer, MerusCase, Litify, Filevine Strong understanding of SaaS business models and software...development lifecycles Ability to work independently in a remote environment with high self-motivation and self-discipline
