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Senior Product Specialist
development teams Required Qualifications Extensive knowledge of Property and Casualty Insurance (5 years) Deep functional understanding of Policy Administration, Billing, Audit, Submission, and Quote (5 years) Experience in product ownership/management Support...experience in User Acceptance Testing (UAT) (5 years) Ability to mentor and train junior Product Specialists
Business Analyst
Key Responsibilities Manage daily operations of the support demand planning application, ensuring smooth functionality and user satisfaction Provide Level 1 support and triage support requests to ensure timely resolution of user issues Train users
Support Specialist
Key Responsibilities Provide technical assistance and customer service related to electronic medical record (EMR) applications Support providers, end users, and patients with their inquiries and issues Utilize a ticketing system or Customer Relationship
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Computing Support Analyst
Key Responsibilities Provide technical deployment by imaging machines and installing, configuring, and deploying hardware and software to end-users Offer triage support by gathering information and attempting to resolve technical issues Document client...interactions and maintain accurate records in a ticketing system Required Qualifications Bachelor's Degree Experience with mobile device operating systems, including iOS and Android Certifications related to end-user Company and support operations
