Knowledge of Federal and State assistance programs. Roughly 1-2 years' prior experience working in a field Case Management role. At least 2-3 years' experience in an acute care hospital. Computer savvy (MS Word & Excel) and typing skills are necessary.
Developing interventions and processes to assist the Health Plan member in meeting short and long term plan of care goals. Applicants must meet the following qualifications: Must be willing and able to travel throughout the assigned county.
Answering phone calls, emails and chats from company users. Providing support, guidance and assistance to users who are having trouble with the apps and devices. Working with the product and engineering teams to escalate technical issues. Qualifications for this position include:
Answer member questions and anticipate future needs. Assist with member account problems and membership cancellation requests. Required Skills: Bilingual in Spanish & English. Must have a positive and professional demeanor, with responsive customer service to provide white glove service.
Assist in planning, coordinating, implementing, monitoring, and evaluating the medical services required. Must meet the following requirements for consideration: Registered Nurse with current in state RN license. Case Management Certification (CCM) Minimum of three years clinical experience.