A cloud services company is in need of a Telecommuting Customer Success Executive. Must be able to: Manage complex accounts on a daily basis. Identify areas of risk and takes steps to prevent customer and/or revenue churn. Assist client with guidance on internal project/program governance.
Track, update and close all Service Request tickets for assigned customers. Develop, manage, and present period service improvement plans internally and with customers. Proactively communicate to assigned customers throughout service interruption events. Position Requirements Include:
Demonstrated success in delivering quality implementation. Demonstrated success in scaling and profitably growing a professional services business. Strong project management, organizational management and people management skills.