Core Responsibilities Include: Providing Telephonic and/or Web-based patient focused care. Accurately assessing callers’/patient/member needs. Performing appropriate and accurate documentation of all interactions. Qualifications for this position include:
A healthcare call center has an open position for a Virtual Bilingual English and Spanish Patient Communication Specialist and Scheduler. Individual must be able to fulfill the following responsibilities: Being the first point of contact for patients.
Experience in utilization management or related activities. Licenses RN with no disciplinary action. Clinical experience in an acute care, skilled or rehabilitation setting. Comprehensive knowledge of Microsoft Word, Outlook and Excel.