An IT company needs applicants for an opening for a Remote Third Shift HelpDesk Associate Analyst. Must be able to: Research and investigate customer inquiries. Meet the individual customer service call volume and quality expectations.
A software business company is seeking a Telecommute HelpDesk Customer Support Specialist. Must be able to: Provide a first line response to incoming customer support requests. Provide on-call and rostered support. Manage and maintain tickets through Zendesk and Mavenlink.
A staffing agency is filling a position for a Telecommute Top Secret HelpDesk and Desktop Support Representative in Bluemont. Individual must be able to fulfill the following responsibilities: Manage, monitor, route and document trouble tickets within established and acceptable timeframes.
Helping with ticket management and tracking. Qualifications Include: 1+ year technical support / customer support experience in a helpdesk environment. Strong active listening skills. Customer orientation and ability to adapt/respond to different types of situations.
3+ years of experience in customer service. 6+ months previous technical support experience and / or helpdesk experience. Proficient in client management ticketing applications. Proficient Knowledge working on multiple internet browsers.
Meet with existing Tech Leads and managers. Proven service management skills - setting and measuring SLAs and KPIs. Advanced knowledge of customer support operations management. Working knowledge of helpdesk operations. Excellent analytical and problem-solving abilities.
Help with client onboarding and upselling. Manage a team of account coordinators. Qualifications Include: Degree in marketing, communications, advertising, business, or related field. 2+ years of experience in sales, account management or communications OR.
Identifying budget requirements and help to manage. Prioritizing and maintaining a network of trusted relationships with relevant members of the analyst community. Qualifications Include: Expected Travel: 0 - 10%
Identifying appropriate support and knowledge base tools to help us build scalable, low-touch support processes. Representing the voice of the customer. Defining and reporting on the key metrics that help us gauge the effectiveness of our support operation. Skills and Requirements Include:
Required Skills: 2x year all-company in-person retreats. Proven experience in a technical helpdesk or customer support role. Need to be fast learners and get up to speed quickly on our product and integrations. Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP.