A helpdesk and IT support outsourcing company has a current position open for a Telecommute Overnight HelpDesk Analyst. Must be able to: Diagnose and resolve Tier One and Tier Two incidents. Create a positive customer support experience. Perform multiple, technical tasks.
An enterprise application performance consulting company is filling a position for a Telecommute Windchill HelpDesk Analyst. Core Responsibilities of this position include: Providing maintenance and monitoring support for Windchill PDMLink.
A helpdesk and IT support outsourcing company has a current position open for a Telecommute Bilingual Spanish HelpDesk Analyst in San Antonio. Must be able to: Identify, diagnose, and resolve Tier One and Tier Two incidents. Create a positive customer support experience.
Bachelor's Degree Required or Equivalent Experience. Experience in Process Improvement, Decision Making, Managing Processes, Planning,Analyzing Information, Developing Standards, HelpDesk, Service Excellence. 5+ years of customer success experience in SaaS organization.
Participate in development meetings to help shape our roadmap and new feature development. Identify problem areas that might confuse or frustrate customers. Skills and Requirements Include: Customer service experience - software, service, retail.
You’re a skilled troubleshooter, able to thoughtfully problem solve, accurately diagnose issues, and thoroughly document information to help us eliminate user pain points. You have a strong interest in education and an ability to deeply empathize with teachers and students.
Must be able to: Educate clients about the life-changing services. Successfully connect with the people we are reaching out to help. Become expert in our clients' services and the disease processes that they treat. Must meet the following requirements for consideration:
Must have an affinity for helping customers and teaching them in a timely fashion. Must have outstanding follow through and problem-solving skills. Must have excellent written and spoken English. Must be resourceful, detail-oriented, and can work with minimal supervision.
A major healthcare company is in need of a Remote Desktop Support Tech II. Individual must be able to fulfill the following responsibilities: Receive, troubleshoot and respond to routine and non-routine HelpDesk requests via phone calls or e-mails in a 24/7 environment.
Associate's degree or one or more years of work experience. Flexibility to work split shifts, evenings, weekends and holidays. Tech-savvy and know how to use that knowledge to find solutions. Dedicated quiet, private workspace with a chair and desk.