Attend company events as needed. Customer service experience required. Associates degree or equivalent on the job training. Experience in HelpDesk/Support environment. In-depth knowledge of Microsoft O/S and Word. Strong analytical and communication skills.
Valid Virginia Driver’s License. 6+ years’ experience in IT support / helpdesk positions. Substantial experience performing technical and system analysis / diagnostics. Experience with device, operating system, software and application troubleshooting.
Ability to travel to client sites as needed. Bachelor's Degree in Computer Science or related discipline. 5-8 years direct experience supporting helpdesk operations. HDI certification. Significant hands-on experience with ITSM tools. All other requirements as listed by the company.
A company that delivers Product Lifecycle Management consulting is filling a position for a Remote Helpdesk Analyst. Individual must be able to fulfill the following responsibilities: Provide maintenance and monitoring support.
Required Skills: JIRA/Confluence platform experience. Ability to manage a 15-person team effectively and efficiently. Adept at setting up meaningful KPIs for the Marketing, Sales and HelpDesk teams. Knowledge and experience with Operational Methodology, such as Agile, Scrum, EOS etc.
Overseeing day-to-day IT/Helpdesk needs. Managing equipment inventory. Setting up new accounts. Position Requirements Include: Two to four years experience in a helpdesk setting or equivalent. Substantial experience supporting Apple hardware and software.
Staffing the support desk. Helping with user’s questions and needs. Required Skills: Experience researching complex issues and finding creative solutions. Exceptional writing and communication skills. Ability to thrive in a fast-paced and constantly evolving workflow.