Required Skills: JIRA/Confluence platform experience. Ability to manage a 15-person team effectively and efficiently. Adept at setting up meaningful KPIs for the Marketing, Sales and HelpDesk teams. Knowledge and experience with Operational Methodology, such as Agile, Scrum, EOS etc.
A healthcare products and services provider is searching for a person to fill their position for a Remote Service Desk Representative in Bannockburn. Candidates will be responsible for the following: Providing customer service through actively listening, showing empathy and attention to detail.
A staffing company has an open position for a Telecommute Desk Side Service Delivery Associate in Minneapolis. Must be able to: Assist with providing technical support for hardware devices. Assist with providing desk-side technical support to users.
An IT services firm is searching for a person to fill their position for a Remote Enterprise Service Desk Subject Matter Expert. Individual must be able to fulfill the following responsibilities: Lead and support the design, development and setup of Enterprise Service Desks.
A company that delivers Product Lifecycle Management consulting is filling a position for a Remote Helpdesk Analyst. Individual must be able to fulfill the following responsibilities: Provide maintenance and monitoring support.
Testing, verifying and creating instruction sets for users and helpdesk support personnel. Skills and Requirements Include: Part-Time telecommuting and occasional business travel (1-3 times a year) Expertise in Apple device management solutions.
Overseeing day-to-day IT/Helpdesk needs. Managing equipment inventory. Setting up new accounts. Position Requirements Include: Two to four years experience in a helpdesk setting or equivalent. Substantial experience supporting Apple hardware and software.
Managing technical support helpdesk. Required Skills: Ability to travel as required (up to 20-25%) Bachelor’s degree required, as well as 5 years relevant work experience. Direct experience and/or strong interest in education. Project management experience with multi-faceted projects.
Candidate should be well-versed in the AP stylebook. Candidate should have a working knowledge of WordPress. At least 3 to 5 years in a newsroom or similar environment. At least 2 years spent on a copy desk or as an editor with line editing responsibilities.
Ability to analyze trends and data and display in a statistical format. Typically requires 5 years of experience in a call center, service desk, and/or customer service environment. Diplomacy and tact in dealing with management, staff, and customers. High School Graduate.