Must have an affinity for helping customers and teaching them in a timely fashion. Must have outstanding follow through and problem-solving skills. Must have excellent written and spoken English. Must be resourceful, detail-oriented, and can work with minimal supervision.
Auditing and updating any support resources as the product changes. Helping customers through live chat, email and social media. Must meet the following requirements for consideration: Yearly retreat with the team. Have the ability to pick up new technology quickly.
1 year experience with a variety of Enterprise Resource Planning (ERP) and shipping solutions. 1 year EDI background or an understanding of standardized data storage processing. 1 year basic experience with scripting and data manipulation/management languages.