A human and animal health care call center is searching for a person to fill their position for a Telecommuting Customer Service Representative. Candidates will be responsible for the following: Recognizing medical/exposure cases, triaging and transferring to appropriate staff members.
Demonstrate a good working knowledge of medical terminology, human anatomy, and coding. Must possess knowledge of third party reimbursement regulations and billing practices. Possess moderate knowledge of level 1 and 2 modifiers.
4-6 years of UX design experience. Bachelor's degree in design, human-centered interaction, related field or relevant work experience. Strong design chops with the portfolio to prove it. Ability to present cohesive design approaches to internal and external teams.
Interviewing and selecting training resources in support of our ramp up season. Leading the current annual new hire agent training efforts. Must meet the following requirements for consideration: Willing and able to travel based on business needs.
Master's level for behavioral health professional or Associate for RN. Two year's clinical work experience. Knowledge and experience in inpatient and/or outpatient setting. Knowledge of utilization management procedures, mental health and substance abuse community resources and providers.
Anticipating branch needs, providing training and guidance, and recommending additional resources and next steps. Identifying contact trends and proposing solutions to reduce or streamline service. Qualifications Include: High school equivalent.
Analyze operational impact of customer requests, forecasting costs, equipment and resource requirements. Serve as the senior member of a cross-functional project team. Skills and Requirements Include: Must be able to travel up to 25% of the time. Implementation experience on complex projects.
Acting as a technical resource to other members of the department and customers. Identifying and reporting any personal quality or compliance concerns immediately to the Quality Organization. Qualifications Include: Flexibility to provide onsite support, as needed.