Ensuring all issues are resolved or escalated through the proper resources. Providing second-level telephone customer support. Applicants must meet the following qualifications: High School Diploma/GED/Secondary School GCSE or equivalent.
Verifying claims adjudication utilizing appropriate resources and applications. Identifying issues or trending and provide suggestions for resolution. Being responsible for all aspects of follow up and collections, including making telephone calls, accessing payer websites.
Must be capable to serve as onsite manager for all Project-provided development resources. Strong background in CRM, ERP within device management/field services module. Able to facilitate business change at a process level. Must develop end user functional specifications.