Core Responsibilities Include: Respond to inbound customer support requests for medical coding, editing and grouping problem resolution. Dealing with software concerns/problems using discretion and independent judgment. Maintaining relationships with customers by understanding their needs.
Minimum 2 years recent experience in medical-oriented scheduling environment. Must be adept at handling large call volumes, preferably with use of VOIP call systems. Working knowledge of the following systems: EPIC/Cerner and/or PHS.