Create a delightful customer experience. Qualifications Include: High School diploma or equivalent. Six months of more of customer service experience. Computer hardware and software must meet the employer's minimum technical requirements.
A software company has a current position open for a Telecommute Tier 3 Support Escalation Engineer. Core Responsibilities of this position include: Tackling highly technical and escalated cases. Thoroughly researching, reproducing, and providing necessary documentation.
Some previous experience in technical operations, full stack administration, devops, or development. A strong desire to become a technical rock star and advance quickly. A self starter who is going to push themselves to learn and grow faster then we can push them.
A coaching and professional development services company is in need of a Telecommute Programs Concierge Administrator in Portland. Core Responsibilities Include: Helping increase client experience through customer support by providing outbound and inbound phone support.
Developing future vision and implementation strategy. Driving the overall performance of the customer service organization. Effectively building, leading and managing staff of +500 Skills and Requirements Include: 7+ years of experience in managing operations.
Core Responsibilities Include: Developing, managing and coaching managers of specialized teams. Identifying training gaps and partnering with support teams to improve performance. Effectively responding to escalated customer service issues to ensure proper resolution. Qualifications Include:
Performing one-on-one check-ins with the support team leads. Forecasting growth and recruiting new team members. Applicants must meet the following qualifications: Experience with analytics. Confident in developing our training program. Want to get your hands dirty in research.
Developing an escalation process for Deliverability related cases. Managing escalated cases and responding to clients directly. Must meet the following requirements for consideration: Team gathers twice a year in-person for fantastic team retreats. 2+ years as a deliverability specialist.
Candidates will be responsible for the following: Developing, managing and coaching managers of specialized teams. Holding regular meetings to discuss performance trends. Effectively interviewing and recommending candidates for hire. Must meet the following requirements for consideration:
Developing a proficiency in the product capabilities. Training new and existing customers on company best-practices. Driving adoption and engagement of our solution. Skills and Requirements Include: Fun company and team outings. 3-5 years of experience in a technical, customer-facing role.