A software company is filling a position for a Remote Technology Support Agent. Must be able to: Update/expand our platform and its underlying technology stack. Support customers' day-to-day support requests via email, telephone, live chat, or in-app.
A firm understanding of enterprise integration best practices, service oriented architecture and models for sharing IT services across the enterprise. Experience in one or more of the following areas: web development, mobile development, IP-based telephony and real-time communications.
Exceptional communication skills, both written and oral, and can develop healthy relationships with people from diverse backgrounds and fields. At ease with remote culture and understand how to support a distributed team.
High technical aptitude for learning and working within digital applications. Ability to thrive in a team-oriented environment. Detail-oriented with strong organizational skills and multitasking ability. Ability to work efficiently and effectively under tight deadlines.
Spending 80% of time with hands on SAP Basis and HANA administration for complex installations. Must meet the following requirements for consideration: Minimum 7 years of hands on experience in installation, upgrade and support of SAP BASIS NetWeaver environments.
Perform business, technical, and user requirement analysis. Partner with product management team and leadership to present user stories. Applicants must meet the following qualifications: Able and willing to travel for occasional short assignments and trips to home office in Chesterfield, MO.