A digital product design platform is in need of a Remote Tier 2 Support Engineer. Must be able to: Directly respond to and engage qualified customer inquiries and requests. Compare, analyze, and escalate user requests to Product and Engineering teams.
Ability to work in USA central time zone. 3+ years Technical writing experience in information technology. Proficient in writing concise/technical documents and design illustrations. Self-starter, highly motivated and works with little or no supervision. Attention to detail.
Ability to participate and complete mandatory training for 3 weeks M-F from 9-5:30pm CST. Must be willing to work a schedule with start times between 11am-1:30pm Central Time, including weekends. Computer software and hardware must meet the employer's minimum technical requirements.
Core Responsibilities Include: Articulating the company's support model and value proposition to prospects and partners. Providing deep SAP product knowledge to the sales team. Meeting quarterly and annual target revenue objectives for SAP. Skills and Requirements Include: