Basic understanding of Excel, HTML, Messaging, SMTP and email hygiene products. Two or more years supporting customers in a consultant, customer support role. Proven ability to support multiple customers and internal peers with various needs. Excellent verbal and written communications skills.
A digital health company has an open position for a Virtual Digital Health Customer Support Agent. Core Responsibilities Include: Answering phone calls, emails and chats from company users. Providing support, guidance and assistance to users who are having trouble with the apps and devices.
Providing pre-sale technical support and sales/marketing assistance to key distributors. Providing feedback in effort to develop technical/application notes, quick start guides, and other technical marketing materials. Required Skills: 25-40% travel within a Region.
Support collaborative relationships with physicians. Required Skills: Travel: Yes, 10 % of the Time. Board Certified in an approved ABMS Medical Specialty. MD or DO degree. A current and unrestricted license in at least one jurisdiction. Five years clinical experience.
Ability to work remote 2 days a week after ramp up period, support clients local to the Atlanta area, which means little to no travel. 10 years in a technical role, specifically Microsoft technologies (C#/. NET, SharePoint, Azure) At least 5 years of experience in a Principal Consulting role.
Evolving and supporting service provider scale monitoring and event management systems. Providing configuration management reports as required. Qualifications for this position include: 20% travel. Bachelor’s degree in Information Technology or 3-5 years equivalent work experience.
Acting as single point of contact for all support requirements. Ensuring effective ownership, communication, coordination, and facilitation of support service activities. Managing the account and it is the customer's advocate. Qualifications Include:
3+ years of Fraud and Identity verification subject matter expertise. Strong technical understanding of web based solutions, XML and mobile Apps.
Providing sales support for the sales team. Building and managing customer relationships and customer satisfaction. Taking ownership of assigned contract renewals and assisting with up-selling and new sales. Qualifications for this position include:
May require over-night travel. Willingness to work on a flexible work schedule to support customers in different time zones in the US. Experience with E-Discovery and experience with enterprise software sales. Bachelor’s degree.