3+ years experience in professional software development and/or customer support. Strong analytical, empirical troubleshooting and debugging skills. Experience in reviewing logs in various programming and scripting languages. Knowledge of microservices and understanding of API protocols.
A software company is filling a position for a Remote Technology Support Agent. Must be able to: Update/expand our platform and its underlying technology stack. Support customers' day-to-day support requests via email, telephone, live chat, or in-app.
Exceptional communication skills, both written and oral, and can develop healthy relationships with people from diverse backgrounds and fields. At ease with remote culture and understand how to support a distributed team.
A firm understanding of enterprise integration best practices, service oriented architecture and models for sharing IT services across the enterprise. Experience in one or more of the following areas: web development, mobile development, IP-based telephony and real-time communications.
Define project scope, timeline, objectives, estimated deliverables, and cost. Function with an extended team to support them in creating HW and SW orders. Size projects across multiple work streams. Qualifications for this position include: Experience with Data Centers and Networks.
Spending 80% of time with hands on SAP Basis and HANA administration for complex installations. Must meet the following requirements for consideration: Minimum 7 years of hands on experience in installation, upgrade and support of SAP BASIS NetWeaver environments.