A digital product design platform is in need of a Remote Tier 2 Support Engineer. Must be able to: Directly respond to and engage qualified customer inquiries and requests. Compare, analyze, and escalate user requests to Product and Engineering teams.
Experience with project management, familiarity with Statements of Work and Master Service Agreements. Proficient with Salesforce. com and report production. Ability to write technical, administrative and marketing materials. Creation and production of Sales and marketing presentations.
A digital health company has an open position for a Virtual Digital Health Customer Support Agent. Core Responsibilities Include: Answering phone calls, emails and chats from company users. Providing support, guidance and assistance to users who are having trouble with the apps and devices.
A software company is seeking a Telecommute Bilingual Support Engineer. Individual must be able to fulfill the following responsibilities: Working with customers and partners to troubleshoot system integration problems.
An data collection company is searching for a person to fill their position for a Telecommute Senior Product Support Engineer in the Central and Western Regions. Candidates will be responsible for the following:
Contractors must have excellent verbal and written communication skills to handle inbound calls and emails support as needed. Contractors must be able to speak with callers while navigating through multiple systems, entering vital information to create a client profile.
Must have excellent verbal and written communication skills to handle inbound calls and emails support as needed. Must be able to speak with callers while navigating through multiple systems, entering vital information to create a client profile.
Strong Customer Service experience. Individual most have strong analytical, technical, and problem solving skills. Ability to communicate accurately and timely to keep customer informed.
B. S. in Information Technology, Information Security or related technical discipline. 5+ years in digital forensic, malware analysis and incident response. Able to identify and document Indicators of Compromise (IOC)
A business services company has a current position open for a Remote Customer Product Support Advisor. Candidates will be responsible for the following: Providing a premium customer service experience. Responding to inbound phone contacts to troubleshoot and resolve advanced technical issues.