A contact center and client relationship management company is searching for a person to fill their position for a Virtual Technical Support Representative in Raleigh. Must be able to: Provide world class customer service at all times.
Assisting in escalated application support issues for assigned solutions. Qualifications for this position include: Travel: May include up to 25% domestic. Bachelor’s degree or higher from an accredited university. Minimum of five (5) years of Technical Support experience.
Supporting enterprise customers implementing automated and containerized cloud application platform solutions. Learning new technologies quickly, Performing technical reviews and share knowledge to proactively identify and prevent issues. Position Requirements Include:
Support the daily operations of the Utilization Management team. Create, update, maintain and/or close authorizations or tasks for services as assigned. Process all incoming and outgoing correspondence/faxes in accordance with required standards. Skills and Requirements Include:
A staffing agency is seeking a Telecommuting IBM Mainframe Support Analyst. Must be able to: Respond to and handle; alerts, abends and phone support escalations. Provide Tier 1 support for Customers. Provide phone support providing technical solutions in production.
Working in a fast paced environment with evolving business needs. Using chat to ask and receive internal support. Required Skills: Prior customer service experience. Sales experience. High school diploma or equivalent. All technical requirements listed by company.
Articulate and sell consultative solutions. Support local sales process with approved practice marketing and sales material. Must meet the following requirements for consideration: Experience with infrastructure as code, container tools, cloud tools, and other Ci/CD DevOps tools.
Participating in the entire application lifecycle (design, test, release and support) Contributing as a key member of a SCRUM team in support of an Agile process. Leading department analysis, design, and code reviews. Applicants must meet the following qualifications: Travel Required: Yes.
Required Skills: Requirement of 4 weekend hours each week, and a minimum of 4 hours on Mondays. Technical know-how to learn and operate new software. Computer hardware and software must meet the employer's minimum technical requirements.
Translating business technology needs into configuration of the software and/or technical specifications for custom development. Serving as the conduit between the customer community and the software development or implementation team. Must meet the following requirements for consideration: