A customer experience management company has a current position open for a Telecommute Technical Support Representative in Oklahoma City. Candidates will be responsible for the following: Responding to all customer inquiries, questions, and issues.
Assisting in escalated application support issues for assigned solutions. Qualifications for this position include: Travel: May include up to 25% domestic. Bachelor’s degree or higher from an accredited university. Minimum of five (5) years of Technical Support experience.
Bachelor’s Degree from an accredited institution. Minimum 5 years experience in industrial process automation consulting or integration in a software discipline. Minimum 2 years experience in sales or technical sales role. At least two successful Industrial Software implementations.
A software company is filling a position for a Remote Technology Support Agent. Must be able to: Update/expand our platform and its underlying technology stack. Support customers' day-to-day support requests via email, telephone, live chat, or in-app.
Re-engineering/process improvement experience. Experience leading and coaching quality improvement projects. Must be able to support on-call rotation which is a paid on-call rotation. Strong change management skills; change agent.
Provide technical leadership and direction to customers and internal staff. Act as technical expert and consultant. Applicants must meet the following qualifications: Must have a fundamental breadth of technical knowledge in cloud data management.
Qualifications for this position include: Ability to participate in one full week of training starting March 1, 2018 2+ years of customer experience in a customer facing or support role. Availability to work on weekends and holidays. Outstanding communication skills, both verbal and written.
Working Mondays, Fridays and one weekend day is required. Must be available to work holidays. Must be able to work one weekday availability option and one weekend availability option. Computer hardware and software must meet the employer's minimum technical requirements.
Providing maintenance and support for existing customized applications. Documenting all modifications and custom code thoroughly, adhering to customer guidelines. Skills and Requirements Include: Ability to prioritize various client deadlines.
Defining business requirements, maintain project plans in support of new product development. Bringing new, innovative products to market based on the Network's overall strategy and goals. Skills and Requirements Include: 10% Travel Required.