Providing excellent client support through verbal and written communication. Providing consultation, training and support to the client. Communicating progress and any potential problems to manager for awareness and/or resolution. Qualifications for this position include:
Receiving end user requests for support via phone, email, chat or web and responds in a timely and quality manner exceeding SLAs. Required Skills: Bachelors Degree in Computer Science or a related technical discipline.
2 years of technical or presales experience supporting an Access Control technology / solution. BS Degree, or 2 years of TechnicalSupport or Engineering experience. Proficient in MS Office applications. Understanding of system and network components.