A technology company is seeking a Telecommute Customer Success and Technical Account Manager in San Francisco. Candidates will be responsible for the following: Enabling founders to extract themselves from daily technical account management. Acting as liaison and troubleshoot customer issues.
Ability to travel approximately 33% BA/BS degree. 5+ years experience as a pre-sales technical resource in a software company. 3+ years working with Data Governance solutions. Working knowledge of technical infrastructure specified by company.
Core Responsibilities of this position include: Partnering with sales team to drive technical wins and company adoption. Educating potential customers on chaos engineering, and run chaos experiments. Building and displaying demos to prospective customers. Required Skills:
Managing pre-release documentation and course content around highly technical products. Developing technical course content at a variety of levels and roles in instructor-led, virtual, and recorded formats. Required Skills: Travel up to 20% (worldwide) per year.
Creating monitoring capabilities & alerting for Technical Operations Center (TOC) team members. Performing advanced technical troubleshooting for cloud & e-commerce environments. Leading technical operations projects from requirements to design to implementation to operations.
Penetration testing of web applications, in particular of Java and C# applications. Code review of Java and C# backend code. Experience with Web frameworks, e. g. , Spring, Play, Angular. Basic understanding of static analysis/compilers. Able to write detailed technical reports.
Managing the technical relationship and effectively represent client needs internally. Position Requirements Include: Previous experience (3 years) as a software engineer, technical consultant or sales engineer. Deep understanding of mobile and web technology stacks.
Systematically eliminating technical debt. Required Skills: 5+ years of experience with Java and OOP. Experience with microservice architectures. Understanding of the network layer. Experience with OpEx (Operational Excellence) best practices and tooling.
Must meet the following requirements for consideration: Ability to travel as needed. Valid driver's license. College degree. 10-15+ years of successful large technical account sales experience. Proficiency in using MS Office Suite. Exceptional presentation skills.
Experience with ETL/Data Quality tools such as Informatica IDQ and Trillium. 3+ years or more years of experience in design, development, modification and testing Hadoop solutions. All other technical requirements necessary for this position.