Helping customers via email, chat and the telephone. Writing support documentation to help users help themselves. Working with the product team to build tools. Qualifications Include: Familiarity with running PPC campaigns. Previous experience in a marketing role or capacity.
3+ years experience as a Professional Services / Solutions engineer. 3+ years experience as a Support Level 2 / Escalations engineer. Knowledge of cloud infrastructure. Experience with any of the Scripting languages. Excellent writing and interpersonal communication skills.
Experience with online communities as a user, moderator or community manager. Experience using data in decision making; demonstrated understanding of tracking and metrics. Strong program and project management skills. Ability to write short form copy that entices engagement.
Able to proficiently speak, read, and write both in English and Portuguese. Solid ability to multi-task with strong computer navigation capabilities. Exceptional listener with the skill to effectively communicate. Able to exercise good judgment in making decisions.
Experience with LDAP, OpenID, OAuth, Microsoft Active Directory. Background in writing SQL for MS SQL Server, Oracle and Teradata. Experience with RESTful services. Experience with implementing and supporting SaaS applications.
Must meet the following requirements for consideration: At least 1 year of active participation in climate or social justice movement. Good writing in English. Proficient using email and social media. Willingness to work flexibly in a global team and across cultural/language barriers.
Writing documentation to help users help themselves. Work with the product team to build tools. Qualifications for this position include: Ability to attend 2 annual company retreats. Ability to make customers feel empowered after interacting with support. A love for written communication.
Analytical mindset with ability to quickly recognize patterns. Able to master new software and systems effortlessly and quickly. Superb writing and communication skills: accurate, focused, and detailed. Excellent at multitasking and highly productive.
0-3 years of Customer Success/Support experience (SaaS experience preferred) Analytical mindset with ability to quickly recognize patterns. Able to master new software and systems effortlessly and quickly. Superb writing and communication skills: accurate, focused, and detailed.
Write answers which are tailored to customers' specific needs. Utilize your IT experience. Qualifications Include: Must be able to write expert write answers to customer questions. Utilizing your IT experience. Must be able to work remotely.