Qualifications for this position include: Ability to write well, and must have a strong vocabulary and exceptional grammar. Experience within the hospitality industry. Strong internet skills, including the ability to navigate websites and utilize Microsoft Outlook.
Qualifications for this position include: A minimum of 2 years of experience working in a direct customer-facing role. At least one year of primary phone-based customer support. Previous experience providing tech support in a startup environment. Demonstrable problem solving and writing skills.
Exceptional writing abilities to provide clear and empathetic customer support through email and live chat. Strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly.
Are able to be productive while working remotely. Have great writing skills. Are able and desire to learn quickly in a fast-paced, startup environment. Can communicate and collaborate well with others. Like dynamic environments where constant innovation.
Basic knowledge HTML CSS, and/or WordPress experience an asset. Good understanding of support process and infrastructure. Excellent instincts and ability to interface with users and team. Excellent communication, interpersonal skills, and writing skills.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondences. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Fluent in the languages to be interpreted.
Write handwritten letters to all of our clients and send out gift cards. Provide customer support. Modify each client contract per the agreement with the client. Qualifications for this position include: Able to work odd hours when interacting with international clients.
Required Skills: Workday must overlaps mornings on the east coast (9am-12pm EST) History of getting things done carefully and efficiently. Must have flawless writing skills with a savvy style and a firm grip on grammar. Able to de-escalate a tense situation with ease and grace.
Responding to incoming customer inquiries via telephone or in writing. Identifying, analyzing, and resolving customer and client problems. Qualifications Include: High School Diploma or GED. 1 year customer service experience in a high call volume environment.