Ability to communicate using the ADTRAV model of professionalism verbally and in writing with both internal and external clients. Resolve Ticket errors. Queue place corrected reservations back to Quality Control as appropriate. Delete and Restore Price Quotes (PQ).
Responds promptly to customer needs both verbally and in writing. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Able to read and interpret written information. Demonstrates accuracy and thoroughness.