Excellent writing, presentation skills and communication skills to keep everyone aligned. Strong relationship skills - both in developing relationships with the field, other cross-functional constituents as well as critical third party resources when necessary. Value Competencies:
The purpose of this role is to profitably increase premium writings in our retail book of business which consists of leading middle market retailers that generate premiums exceeding $200,000 and to use consultative selling skills to select qualified risks and offer pricing with terms and conditions
Develop proactive KB (vs. case driven) articles. Design and manage archiving strategy and policy. Facilitate the active movement from internal to external KB - edit, proofread and improve writers' posts. Review KB for consolidation, duplication, identifying and improving high value content.
Write compelling grant proposals and concept notes appropriate for funders of various sectors. Maintain organized and appropriate records of all fundraising contacts and activity. Maintain an up-to-date awareness of the National Adaptation Forum so fundraising activities are appropriate and.
A demonstrated ability to write clear, coherent and precise reports on a multiplicity of complex technical issues is essential. Ability to build consensus, create momentum, and work well cross-functionally with other departments and varying levels of management.
Identify bugs, write tests, and propose improvements to maintain code quality standards. Participate in code reviews to ensure code quality and distribute knowledge. Respond to questions and problem reports from end users. Document internal processes and procedures. What we look for:
Must be able to travel to the office within short notice. Native or Full professional fluency in Quebec French is required. Prior experience in customer experience role. Ability to manage time and prioritize effectively. Exceptional communication (phone) and writing (email) skills.
Ability to maintain high level of confidentiality. Excellent technical writing skills. Excellent interpersonal skills. Extensive knowledge of transit and para-transit scheduling software. Extensive analytical and proven data collection methods.