3+ years of experience in a management role. Demonstrated typing speed of 75+ WPM. Experience working in a fast-paced, start-up environment. An exceedingly positive attitude and can-do attitude, even in the face of difficult situations. A self-motivated and action-oriented mindset.
A online retailer of home goods is filling a position for a Remote Bilingual Spanish Retail Customer Service Manager. .
Individual must be able to fulfill the following responsibilities:
Provide extensive coaching and counseling to assist consultants.
. Manager Customer Sales/Service and the Supervisors in respect to staffing, training, customer sales and service issues and client relations. . Provide direction to the Escalation Team, Back Office and Order Recovery departments.
Maximize compliance by tracking all assigned tasks within Company's project management software. Provide objective and meaningful annual performance reviews to Customer Service Team members. Lead by example to achieve all aspects of procedure adherence and service excellence.
Job Description. The Senior Manager, Customer Service, provides leadership, direction and ongoing management for a call-center-based Customer Service team, to provide a world-class customer experience.
4+ years in a management capacity with experience in remote management. 10+ Years of Customer Service Experience. Contact center management experience in a related or similar environment. Prior experience with CHAT / CHATBOT and OMIN Channel communication channels.
A staffing agency needs applicants for an opening for a Remote Insurance Claim Resolution Customer Service Manager in St Petersburg. .
Must be able to:
Handle inbound calls from banking or insurance clients and assist with resolution of issues.
Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder Company from capturing key customer accounts.