the company's value proposition, products, services, and go-to-market strategy Meet or exceed all customer success metric targets for assigned customers Cultivate customer advocacy and impact stories through strong relationships with faith-based and non-profit...experience preferred 3+ years of experience in a SaaS-oriented customer success management function, certification preferred Familiarity with CS tools such as Salesforce, Gainsight, G-Suite, Tableau, etc Experience in planning, organizing, and delivering executive