Core Responsibilities Include:
Providing thoughtful direction and support for technical inquiries. Reproducing customer issues and log JIRA tickets. Collaborating and contributing to Support Team infrastructure tools and processes.
Core Responsibilities of this position include:
Taking escalated issues from tier 1 support. Identifying, documenting, and reporting bugs and customer feature requests. Creating and updating documentation based on customer interactions.
Technical Support Engineer (Remote)
Remote | Full Time. We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. . This technician will provide support via phone, web, email, chat and other channels as required. .
An information technology company is seeking a Remote Senior Technical Support Engineer. .
Candidates will be responsible for the following:
Working with customers during implemntation. Troubleshooting and researching customer issues. Reproducing customer cases for detailed troubleshooting.
.e. . unit tests, pull requests, code reviews, QA, etc. .)
Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation. Gain a deep understanding of the Swimlane product.
Technical Support Engineer. REMOTE /ENGINEERING - CUSTOMER SUCCESS /FULL-TIME. Gravitational is a rapidly growing software company that is building next generation, open source solutions like Teleport and Gravity.
5-7 year supporting enterprise customers or working hands on with distributed systems. .
Passionate about working on complex technical issues. .
Strong problem-solving skills and a systems thinker. .
Excellent client-facing skills and excellent written and verbal communication skills.
Recognize patterns among user issues, and suggest ways to improve our product and offerings. .
Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements. .
Help develop and iterate on our support processes and systems. .