ACA Licensed Executive Resolution Specialist

Job Summary

Managing customer escalations, the full-time ACA Licensed Executive Resolution Specialist will investigate claims, track escalation data, and propose settlement agreements while working remotely.

Key responsibilities

• Investigate and resolve written customer concerns across multiple channels, including social media and regulatory agencies
• Manage multiple cases simultaneously, ensuring effective communication with stakeholders and timely resolution
• Analyze escalation data to identify opportunities for process improvement and enhance overall customer experience

Required qualifications

• Associate's Degree in Business, Marketing, or equivalent experience, or 2+ years in business analysis, research, or related fields
• 2+ years of experience in business writing or consumer relations with customer escalation experience
• ACA (Accredited Claims Adjuster's license) must be obtained within the first 90 days of hire
• Proficiency in MS Word, Excel, and other MS Office applications
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously